Procedure for complaints 

If the product is defective or has faults, the buyer must contact GLOBAL STOLE A/S as soon as possible, preferably within 8 days after receiving the product or discovering the fault/defect.

The inquiry should include a clear description of the fault or defect, along with images/videos documenting the issue, and a picture of the QR code on the product (under the seat) so that GLOBAL STOLE A/S can trace the product accurately.

If the product being complained about is covered by the warranty, GLOBAL STOLE A/S reserves the right to assess whether the product can be repaired, replaced, or refunded.

If GLOBAL STOLE determines that the product can be repaired, this will be the preferred solution for environmental reasons.

In the case of an approved complaint, GLOBAL STOLE A/S will cover the return shipping costs, and the customer will receive a repaired or new product/component or a refund, depending on what has been agreed upon.

If the complaint is not approved, the customer will be responsible for return shipping costs and any other incurred expenses.

Important:

• All returns must be approved by GLOBAL STOLE A/S in advance.
• It is the buyer's responsibility to ensure that the goods are properly packed to prevent damage during transport.
• Products being returned must be securely packed to prevent damage to the parts. It is important that the parts do not scratch or otherwise damage each other during transport.
• The product must not be disassembled into more parts than it was originally delivered in! For example, the base, gas cylinder, and seat should be returned as separate but complete parts, as they were received.

This policy has been created to ensure that both the customer and GLOBAL STOLE A/S receive fair treatment when products are returned or complained about.